It's All in the Delivery
Enhancing The Patient Experience Through Better Communication
Our Learning Modules
8 Easy Steps to Improve the Patient Experience
Short, easy to access videos with suggested exercises
It’s All in the Delivery
Enhancing The Patient Experience Through Better Communication
Breaking Bad News with P.R.O.G.R.A.M.
Learn how to break bad news with compassion using the BBN P.R.O.G.R.A.M.® acronym.
What Our Students Have to Say
The important thing is we are not just putting Band-Aids on the way doctors and nurses communicate. We are rewiring them and changing cultures at hospitals. Communication is not hard to learn, but it is a specialized technique and most physicians and nurses have not been trained in this area.
Jeffrey Harden
VP of Patient Care Services & Chief Nursing Officer
Meadows Regional Medical Center
We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect compliment to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.
Kelly Nierstedt
President
Winnie Palmer Hospital for Women and Babies
