All Modules


8 Easy Steps to Improve the Patient Experience

Short, easy to access videos with suggested exercises

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It’s All in the Delivery

Enhancing The Patient Experience Through Better Communication

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Breaking Bad News with P.R.O.G.R.A.M.

Learn how to break bad news with compassion using the BBN P.R.O.G.R.A.M.® acronym.

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What Our Students Have to Say

The important thing is we are not just putting Band-Aids on the way doctors and nurses communicate. We are rewiring them and changing cultures at hospitals. Communication is not hard to learn, but it is a specialized technique and most physicians and nurses have not been trained in this area.

jeffrey Harden
Jeffrey Harden

VP of Patient Care Services & Chief Nursing Officer
Meadows Regional Medical Center

We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect compliment to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.

Kelly Nierstedt

Winnie Palmer Hospital for Women and Babies